Post Construction

Cancellation Policy

Cancelation policy: I ask that as soon as you need to cancel get in contact with me. Cancel 12-24 hours before the clean time starts. There is a one-time warning. On the second cancellation within a 24 hour period I will charge a $25 inconvenience fee. If for any reason I cannot come to the cleaning, I will offer you the same courtesy, and either refund the deposit or you can choose to use that money for the next booking. No Show Policy: If a booking has been scheduled, and no information has been given, Starlight Cleaning Co will get in contact with you via phone or email. If I arrive at the house and nobody answers, or no key has been provided, I will get in contact with you. I will wait a designated amount of time before leaving and charging an inconvenience fee. If this happens twice, I will no longer accept bookings from you. While it’s not required, removing any bottles, towels or countertop appliances before a clean would be a HUGE help! If you’re not able to, please let me know where I can put them. Please put in the booking comments or get in contact with me about using non-bleach, pet and children safe products.

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